Every reseller tool, explained exactly where you need it.

Register once, await approval, sign the current Refund Policy, complete the White Label Wizard, fund the wallet, create a customer and place the first order.

Registration is device and identity controlled. The live approval and first-login prompts determine which setup step is required next.

Open Accreditation to issue or retrieve the official PDF, select a supported language, create a tender pack, or follow the QR verification link.

Letters expire after 12 months, renewal opens 30 days before expiry, and reseller downloads are limited to two per calendar month unless Admin records a quota reset.

Use the top navigation groups for Wallet, Products, Orders, Insights, Users, White Label and System; use this helper from any page to jump directly to its guide.

Some entries are conditional, including the White Label Wizard, Check-In campaigns, raffle counts and Elite-only offers.

Start each session on the Dashboard, check the wallet and renewal HUDs, then use quick actions or current campaign cards to enter the relevant workflow.

Campaign cards are eligibility and date controlled. The completed launch-path card is hidden once all onboarding milestones are complete.

Elite is awarded automatically at 31 or more active services with a non-negative wallet, or may be granted manually by OpenWeb Admin.

Elite-only products and campaign entries remain hidden from profiles that do not currently qualify or have an Admin override.

Use Wallet Overview for the balance and transaction ledger, then open the renewal drilldown or Payment Trace when a total needs explaining.

The authoritative renewal total is recalculated from period-eligible services; a stale stored wallet field must never override it.

Enter the wallet amount, review the live fee and OWP preview, choose a new or valid saved PayFast card, and complete provider checkout once.

The wallet is credited only after verified payment confirmation. Earn one whole OWP for every complete R5 topped up; fees, orders and renewals do not earn OWP.

Choose the automation settings and a healthy saved PayFast method; the wallet is always consumed before any eligible card shortfall.

A failed, removed or expired token cannot be used. Never repeat a charge while a provider confirmation is still pending.

Inspect the validation status, nickname or default a healthy card, and remove methods that should no longer be used.

OpenWeb stores the provider token and masked card context, never the full card number. Failed methods are excluded from automated charging.

Open Payment Trace from the wallet when a payment result is unclear and compare the timeline before retrying checkout.

A browser success page is not proof of wallet settlement; verified provider confirmation and the completed transaction are authoritative.

Open the renewal line-item drilldown to see every recurring service and annual domain that is due in the selected period.

Blank SIMs cost R0 to hold. Billing may take the wallet negative and suspend services; recovery requires the wallet to return to at least R0.00.

Enter accurate customer identity, email, phone and access details before starting a service order.

Use a unique email and verify ownership before assigning services; customer data drives portal access and notifications.

Find the customer from the complete list, open their services, or start an enduser simulation for support diagnosis.

Always leave simulation through the return action. Do not share the reseller owner login with an enduser.

Run the deletion preview first, confirm the ownership effects, and use Recently Deleted when an eligible snapshot must be restored.

Deletion reassigns linked operational records according to the integrity workflow; it is not a blind cascade delete.

Create or update staff identities and permissions from Panel Admins; signed-in users can change their own password without supplying the old one.

Use delegated accounts instead of sharing the reseller owner password. Remove access when a staff role ends.

Use Profile for company and contact data, and Change Password for a new private password with confirmation.

Password changes apply to the authenticated identity and are blocked during unsafe impersonation or simulation contexts.

Choose a category and available product, review reseller pricing and due-now charges, select the customer and required SIM or delivery option, then submit once.

Cloud and standalone hardware use separate workflows. Sold-out or inactive products cannot be ordered, while historical services remain intact.

Use the estimator and comparison controls in the Telkom catalogue, select plans, then create a shareable link or branded PDF from the shortlist workspace.

Recommendations are guidance, not a usage guarantee. Pricing is frozen into the saved quotation while live order availability is checked again at checkout.

Use the Price List for a consolidated reference, then enter Buy New Service for current stock, discount and checkout calculations.

The live checkout overrides old exports because provider stock, campaigns and pro-rata values can change.

Choose the applicable product or service and save the client-facing amount used in enduser presentation and margin reporting.

Changing an enduser price does not change OpenWeb cost, wallet deductions or provider billing.

Open the correct network bucket, order an available pack, and allocate only SIMs that are not linked to another order or service.

MTN Mobile and MTN Fixed SIMs are different. Holding unused SIMs costs R0 per month, but purchase and courier charges remain once-off.

Start from the eligible Active Service, select the replacement context, review the live fee and submit the request for Admin provisioning.

The new serial format is digits-only with no fixed length. MTN Mobile swaps may also receive a new account username during provisioning.

Use Network Change on the Telkom service, choose the MTN Mobile plan, enter complete white-label delivery details and approve the price-difference review.

The feature is off by default. Shipping shows R249 struck out and R0 charged; cheaper target plans receive no credit, and the wallet charge occurs only when Admin completes the change.

Select the hardware, enter complete delivery and contact details, choose the payment method and review the once-off amount before checkout.

Hardware stays in fulfilment until Admin records dispatch and a waybill. A router bundled with an eligible package may have a different price and separate warehouse delivery.

Choose the service purpose, provider-backed plan, workload or OS, billing mode, service name and credentials, then review the first wallet charge.

At least R20 wallet credit is required. Provider stock refreshes about every five minutes and provisioning can take up to 30 minutes.

Keep the live status modal open during deployment, then use Your Cloud Services for connection details, application access and provider-backed actions.

Actions remain disabled until provider state is active. Console must use the current provider URL and may open in a separate secured window.

Open Destroy, review provider preflight, confirm permanent data loss, then follow the cleanup result in Recently Destroyed.

Destroy is irreversible and monthly unused time is not refunded. A missing provider record follows stale-record cleanup rather than month-end cancellation.

Filter the transaction history by the available criteria and use references to connect wallet, order, fulfilment or courier events.

The log is evidence, not an action queue. Use the linked operational page to correct or complete a workflow.

Search by order or customer, open the order detail and verify its exact SKU and submitted options before creating a repeat request.

Do not infer payment from a status label alone; inspect payment evidence and never clone an order unless a true repeat is intended.

Open the invoice list, select the required record and download its PDF for the relevant order, top-up or billing period.

If a line-item and stored total differ, stop and contact support; an invalid invoice must not be treated as authoritative.

Choose the date range and download or review the statement when a period view is more useful than one invoice.

Statements summarize ledger activity; provider fulfilment and service status still belong in Order History and Active Services.

Start cancellation from Active Services, review the quoted effective date and any product-specific fee, then track the accepted request here.

Normal cancellations end after the next calendar month unless the reseller profile has current-month permission. Cloud uses immediate Destroy; OpenServe has six-month term choices.

Search by service, customer, username, SIM, MSISDN, domain, provider ID or IP; combine family and problem filters, compact mode and export tools.

Filters and search are server-backed. Category comes from product/provider identity, never from text such as a .cloud domain suffix.

Open Usage Stats on an MTN Mobile service to view total GB, active connections, three-month history, MSISDN, account type and authoritative SIM serial.

Static IP displays the current connection IP and can change between sessions. Missing provider snapshots should be refreshed through the supported action, not repeated page searching.

Select Top Up on the eligible Active Service, choose an available duration or GB amount, pay, and wait for Admin fulfilment where required.

Activation is not instant. Time-based and volume topups expire under their displayed rules and are removed from Active Services after the retention period.

Open the service action, compare current and target packages, and submit the effective-date request shown by the panel.

MTN Mobile upgrades are scheduled for the first of the next month. Retired Microsoft 365 services cannot upgrade or downgrade.

Choose the hosting package, search the required domain, review .co.za/.org.za or other provider availability and any free-domain benefit, then confirm the exact pro-rata and extras.

New hosting defaults to cpanel5 and pns1.readarr.org / pns2.readarr.org. Qualifying packages over R200 may include a promotional .co.za or .org.za domain; live checkout decides eligibility.

Use Login to cPanel or the eligible WHM action from the hosting service; links open separately and follow the server recorded by the daily sync.

Passwords are masked by default. If server placement changed, wait for or request a hosting sync before relying on an old URL.

Open the domain service, review provider versus requested nameservers, run DNS checks, then submit a supported nameserver change or annual renewal.

Personal nameservers require provider glue records. A pending change is not complete until provider read-back agrees; domains renew yearly, not monthly.

Save accurate company and support fields, upload approved branding and test the configured enduser host after changes.

The reseller remains responsible for the support identity shown to endusers. A wildcard DNS record alone does not prove a tenant subdomain is configured.

Finish each wizard step in order and use the final panel link to verify the branded enduser login.

The Setup Required menu entry disappears after completion; incomplete or overdue setup can restrict access to unrelated reseller pages.

Endusers sign in through the reseller's configured fastinternet.cc host; reseller staff can use safe simulation from Manage Customers to reproduce that view.

Endusers never receive reseller wallet, margin, OWP, customer-list or API-token access.

Check available and lifetime points, select a reward, confirm its cost, and follow Pending Orders or Active Services for fulfilment.

YouTube and cash-credit rewards require Admin processing. Rejected cash-credit requests return reserved points; no reward should be fulfilled twice.

Qualify for Day 1 under the live campaign rule, claim daily in South African time, and follow the displayed milestone, wheel and special-reward schedule.

The current campaign requires R100 only when starting or restarting. One missed day can receive the displayed recovery value; two missed days reset the streak.

Open the Leaderboard from Orders or Check-In and save the available privacy and reminder preferences.

Leaderboard visibility follows the active campaign and privacy setting; it does not change reward eligibility or audit history.

Open Raffle to inspect every ticket and retain the number for the independently administered draw.

Tickets are evidence-linked and cannot be manually duplicated by refreshing or repeating a completed claim.

Choose the available allocation or conversion, verify the recipient details and confirm whether the offering is once-off or recurring.

Recurring Voyager services join monthly renewal billing; once-off transactions do not.

Use the period controls and product/customer breakdowns to identify profitable growth and pricing gaps.

Profit views depend on accurate enduser prices and completed transaction data; they do not replace financial statements.

Work the shortfall and service-risk list before the payment deadline, using the line-item drilldown and Top Up link where needed.

The risk total must match every other renewal display because all views use the same calculator.

Select a customer, inspect the available signals and save reseller-owned notes or status where offered.

Treat insights as decision support; verify provider and wallet facts in Active Services and Wallet before acting.

Review the affected service, provider context and suggested next action, then open Active Services for the live control or evidence.

A warning is not automatically a provider outage; confirm status, credentials and sync timestamps first.

Enable alerts, choose the supported threshold and destination preferences, then save the configuration.

Alerts depend on a valid mobile.is.co.za identity and fresh provider usage snapshots; they are advisory and may lag provider reporting.

Filter the communication records, inspect delivery state and resend only when the original message is eligible.

A queued record is not the same as provider delivery. Respect the currently configured channel and do not duplicate successful notices.

Choose the active service, verify every credential and contact detail, then download or email the pack.

Do not send a pack while credentials or provider state are incomplete; regenerate after material service-detail changes.

Match the conversion event, route, timestamp and available identifiers to the customer action being tested.

A browser event alone does not prove downstream ad-platform acceptance; use the displayed server/provider evidence where available.

Read the endpoint contract, create a scoped token, test against owned reseller data, and download a fresh SDK archive whenever its version changes.

API access remains reseller-scoped. Never embed bearer tokens in browser code, public repositories, screenshots or support messages.

Create the token, copy it at issuance, store it in a secret manager and review last-use information regularly.

The full token is not recoverable later. Revoke it immediately when exposed or no longer owned by an active integration.

Open Unlock Discounts to review the live tier, eligible progress and any available subscription action.

Discounts apply only where the product workflow says they apply; do not discount an already reseller-priced service twice.

Include the service ID, order number, account/provider identifier, exact error, timestamp and a screenshot with secrets removed.

Never place passwords, API tokens or full card details in tickets or screenshots.

Choose the relevant reseller training video, then return to the exact page and use the Helper Widget for current written rules.

Older videos can outlive a UI release; the live panel and the current version badge in /docs remain authoritative.

Open Legal Documents, read the current policy version and complete the signed acknowledgement when prompted.

An unsigned or outdated required policy can block unrelated reseller actions until accepted.

Press Alt+H or select Help, search by task or product, and open a result; guidance opens in a new browser tab at the exact feature explanation.

The helper never submits forms or changes data. Use the version badge and reviewed date to confirm the guidance matches the live release.

Check the glossary when a status, amount or service family could be interpreted in more than one way.

Live checkout and provider state remain authoritative for variable prices, stock and campaigns; fixed integrity rules still apply.